1. These terms

   1. These are the terms of service on which we provide remote procurement service (“Service”) to you through our website, DirectAkihabara.com (our “Platform”).

   2. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Service to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

   3. By using our Platform, you agree to these terms. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.

2. Information about us and how to contact us

   1. We are VX Concepts Limited, a company registered in Hong Kong, trading as DirectAkihabara.com. Our company registration number is 71582257 and our registered office is at WS34, 12/F Smart-Space 2, Cyberport 2, 100 Cyberport Road, Hong Kong. 

   2. For any questions or problems relating to our Platform, our Service or these terms, you can contact us by email us at DirectAkihabara@gmail.com or the contact form provided on Our Platform.

   3. Please refer to Clause 12 and our privacy policy which is available here for information about what personal data we collect and what we do with it. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

   4. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.

   5. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

   1. You may request for our Service as instructed on our Platform. Our acceptance of your order will take place when we email you to confirm, at which point a contract shall become effective irrespective of its receipt or non-receipt by you.

   2. If we are unable to provide the Service, we will let you know in writing and will not charge you for the Service requested. This might be because:

      • there are unexpected limits on our resources which we could not reasonably plan for;

      • we have identified an error in the price or description of the Service; or

      • there are other unforeseen circumstances.

   3. We will assign an order number to each order. Please quote the order number whenever you contact us about your order.

4. Your rights to make changes

   1. If you wish to make a change to the Service you have ordered, please contact us. We have full discretion whether or not to accept the changes. We will let you know about any changes to the price of the Service, the timing of fulfillment or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 7 - ).

5. Changes to our Service

   1. We may make changes to the Service from time to time in order to:

      • reflect changes in relevant laws and regulatory requirements; and

      • implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Service.

   2. If we make significant changes to the Service, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Service paid for but not received.

6. Providing the Service

   1. If the availability of the Service is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event.

   2. We may have to suspend or extend the period of Service to:

      • update the Service to reflect changes in relevant laws and regulatory requirements;

      • reflect significant delays because of events outside our control; or

      • make changes to the Service as requested by you or notified by us to you (see Clause 5).

   3. We will contact you in advance to tell you we will be suspending fulfillment of the Service, unless the problem is urgent or an emergency.

   4. If you do not provide sufficient and verifiable information critical to the fulfillment of Service or commit any other act that prevent us from performing the Service, we reserve the right to determine the appropriate actions at our sole discretion.

7. Your rights to end the contract

   1. You may not end the contract even if the Service has yet been executed except for the following circumstances:

      • we have told you about an upcoming change to the Service or these terms which you do not agree to (see Clause 5.2);

      • we have told you about an error in the price or description of the Service you have requested and you do not wish to proceed;

      • we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than a month.

   2. Upon termination of the contract, we will make any refunds due to you as soon as possible after deducting the costs incurred. 

8. Our rights to end the contract

   1. We may end the contract for a Product at any time by writing to you if:

      • you do not pay us for the Service;

      • it is against the law to provide the Service;

      • you breach the Terms of Service;

      • we are unable to perform the Service;

      • any other unforeseen circumstances.

9. Procurement of Product

   1. If the Service include the procurement of any product on behalf of you, we make our best efforts to ensure that the product meets the description and standard expectation of average consumers. We do not guarantee the quality of the product, nor any damage incurred in the course of shipping and delivery.

10. Price and payment

    1. The price of the Service will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Service advised to you is correct. However please see Clause 10.3 for what happens if we discover an error in the price of the Service you order. 

    2. The price of the Service includes service charge on procurement services, payment for designated merchandise and packaging. Shipping charges are over and above the Pricing. Taxes and custom duties, if any, are not included and are your responsibilities

    3. It is always possible that, despite our best efforts, some of the Service we offer may be incorrectly priced. If the correct price for the Service at your order date is less than the price stated to you, we will charge the lower amount; but if it's higher than the price stated to you, we will contact you for your instructions before we accept your order.

    4. You must pay for the Service before we provide them.

    5. If you think a receipt is wrong please contact us promptly to let us know.

11. Our responsibility for loss or damage suffered by you

    1. All other warranties, conditions, or terms relating to fitness for purpose, quality, or condition of the Service, whether express or implied by statute or common law or otherwise, are expressly excluded.

    2. We shall not be liable to you (whether in contract, tort or otherwise) for:

       • any loss arising from the action of any third party;

       • any loss of profit or any indirect or consequential loss arising from or in connection with the provision of the Service.

    3. Our total liability to you for all losses arising from or in connection with the provision of the Service shall be limited to the total sums received by us for the Service.

12. Use of your personal information

When you register or otherwise use our Platform, you provide us with personal data which is collected and used in accordance with the terms of our privacy policy which is accessible here. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

1. Entire agreement

   1. These terms constitute the entire agreement between us in relation to your purchase. These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, in relation to your purchase.

   2. You acknowledge that you will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.

2. Other important terms

   1. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for Service not provided.

   2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

   3. This contract is between you and us. Nobody else has any rights under this contract. No other person shall have any rights to enforce any of its term.

   4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

   5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Service, we can still require you to make the payment at a later date.

3. Governing law and jurisdiction

   1. These terms are governed by and shall be construed in accordance with the laws of the Hong Kong Special Administrative Region.

   2. The Small Claims Tribunal of Hong Kong Special Administrative Region shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms.

4. Variation of Terms of Service

   1. We may amend these terms from time to time by posting the updated terms on our Platform. By continuing to use our Platform and our Service after the changes come into effect means that you agree to be bound by the revised terms.

Last updated: 24 March 2024